The Rajasthan Cabinet cleared the Rajasthan Public Service Guarantee Act, 2011 on 24 August 2011 with the objective of providing services to the common man in a specified time frame. The bill aims at making public administration and governance more effective and accountable.
The bill states that if an official fails to provide service to the people in a time bound manner, he is bound to face disciplinary action as well a fine up to 5000 rupees. In order to avail this service, a person is required to submit an application form.
The draft bill includes major services such as documents verification for passport, disability certificate, birth and death certificate(local civic body), driving license(transport department), water connection( Public Health Department).
The bill also includes other services like transfer of names in the Urban Development and Estate Department, receiving documents and map, BPL and the APL ration card (Food Department), pension of officials and employees (Finance Department) old age, widow and disability pension (Social Justice and Empowerment Department), grievance redressal, reimbursement of security money (Public Construction Department).
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